Shipping and Delivery

If you required to have the delivery at a later date, please note that we will only hold your stocks for 3 months or 90 days. You are to arrange a delivery date not later than 3 months or 90 days after the order date. We will not accept any order beyond the stock holding period.

 

During this period, if you need to change the delivery date/time, you are to inform our customer service team in writing via our contact us page at least 3 working days in advance. Any changes updated less than 3 working days, may results in a later delivery date, in which we are not liable for any form of compensation or issues that arises due to that.

Our delivery team will do their best to fulfill your delivery on the scheduled date. However, in rare and unforeseen circumstances in which they are unable to meet your delivery date. They will liaise directly with you to arrange another suitable date.

Delivery Timing:  11am to 5pm* (Mon to Sat)

(*Our delivery team will contact you before delivery to confirm timing)

 

No last minute change of delivery address.  Any change in delivery address will have to be inform at least 3 working days in advance.  We may not be able to fulfill any last minute change in delivery address.  In these cases, we may need to re-schedule delivery date.

**Please be reminded to indicate your preferred delivery date in the Order delivery instruction field during Check-Out (Note: We are using courier service hence we can only notify them your preferred date and cannot guaranteed exact date of delivery)**

*For special arrangement delivery within Klang Valley (ie. specific date, door-to-door for high rise buildings) there will be additional charges as we will reserve the manpower and lorry for that specific date and task.

Kindly ensure that someone is around to receive the delivery on the scheduled delivery date and time. In the event, if we deliver the items but there is no recipient around to receive them. A second attempt will be arranged, however, transportation costs incurred will have to be borne by the customer.

Please note that if in any event, our delivery team are required to deliver the items without the usage of lift, such as, not on lift landing, or lift is not working, etc., there will be a charge of RM30 per staircase/floor/level up from the ground level to your home per item (e.g. mattress, bedframe, sofa, etc.)   

 

Kindly note that we reserve rights for not proceeding with the delivery to higher floors if our delivery team deems that the stairway is too narrow and not possible to proceed, and/or it poses hazard to our delivery team for doing that.

In the unlikely event of a wrong item being delivered, please contact our customer service team via our Contact Us page or Facebook Messenger within 7 (seven) days and a replacement will be shipped to you at no extra charges.

Non-Assembly Policy

Please take note that we do not provide assembly service for any of our items.

All our products are specially designed to provide ease of assembly by our customers. With that, you can save on extra assembly cost and most importantly to experience the joy and satisfaction in assembling your desired Zinus products. We believe life should be easy and we make it easy for you to assemble too.

Post Covid-19 Delivery Policy

As per the global pandemic situation, all delivery will follow the respective guideline enforced by each individual logistic provider and customer's respective premise/building management, which may change from time to time. Delivery to doorstep for apartments/condominiums/offices/etc may not be available, please inform the delivery team when they contact you should you need further assistance. Any unforeseen circumstances that may impact delivery are much regretted.